Frame Steps

We appreciate your business and are committed to providing you with exceptional service and timely delivery. Please review the shipping information below for your order.

eCommerce website orders will be assessed standard UPS shipping charges based on destination, weight and dimensions of product(s) purchased.

• FREE UPS Shipping on orders of $1000 or more on standard ground shipments inside the continental U.S. (Alaska & Hawaii excluded)
       (Does not apply to truck freight shipping)
       (Returned Items are subject to Restocking & Original (Full Amount) Shipping Fees at the customer's expense)
• Oversized, Expedited or Remote Location Shipments: the customer will be charged the cost difference over the standard ground rate.
• 50% off Truck Freight on orders of $1,500 or more*.
• Free shipping cost not to exceed 5% over retail cost of product being shipped.
• 50% OFF limited to 5% of retail cost of product being shipped.
  
  Order Processing Time:
  
  Orders are usually processed within 24-48 hours after the order has been placed.
  Custom or special order items may take longer to process, typically 3-5 business days.

Shipping Methods:

Standard Shipping (3-7 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

Packaging:

Rest assured that all items will be securely and safely packaged to prevent any damage during transit. Fragile or high-value parts will be packaged with additional protective materials, such as bubble wrap or foam padding.

Shipping Rates:

Shipping rates vary based on the size, weight, and destination of the package. You can view the estimated shipping costs for your order during the checkout process before placing your order.

Order Tracking:

Once your order has been shipped, you will receive an email with the tracking number and carrier information. You can also track your order status by logging into your account.